Concord Hospital, a regional medical center, is the second busiest acute care hospital in the State with 295 licensed beds and 238 staffed beds. In fiscal year 2007, there were 15,854 total admissions.¹ Traditional acute-care services in 42 medical specialties and subspecialties are enhanced and supported by the following Centers of Excellence:

• Center for Cardiac Care:
• Center for Orthopaedic Care:
• Payson Center for Cancer Care:
• Center for Urologic Care:
• The Family Place:

Surgeries:

2,917 inpatient surgeries;

Emergency Visits:

63,564 emergency visits:

Patient Visits to Concord Hospital Owned Primary Care Providers, excluding the Family Health Centers

12,651

Patient Visits at Family Health Centers for Medical, Dental or Care Management

13,412

Annual Consolidated Net Revenue:

$321,994,000

The Joint Commission Accreditation:

Concord Hospital has had full accreditation by The Joint Commission since 1951.

Affiliations:

Concord Hospital is an affiliate of Capital Region Health Care which includes Concord Regional Visiting Nurse Association, Monadnock Community Hospital, Riverbend Community Mental Health and related affiliates. View a complete list of Concord Hospital affiliations.

Employees:

With 2,324 full-time equivalent employees, Concord Hospital is the largest private employer in Concord.

Property Taxes

$556,796 paid in property taxes for medical office buildings

Medical Staff:

Active: 290 representing 42 specialties and subspecialties; 89% are board-certified; 53 courtesy, consulting and senior medical staff. 124 Concord Hospital employed physicians including family medicine residents.

Volunteers

More than 435 volunteers logged over 38,000 hours of services and assisted over 8,000 patients.

Primary Service Area: 145,000 Residents

Allenstown, Barnstead, Boscawen, Bow, Bradford, Canterbury, Chichester, Concord, Dunbarton, Epsom, Henniker, Hillsboro, Hooksett, Hopkinton, Loudon, Northwood, Pembroke, Pittsfield, Strafford, Warner, Weare and Webster.

Secondary Services Area: 250,000 Residents

Community Benefits:

In 2007, we provided:

• $31,434,130 million in total community benefits.
• $19,973,686 in free and subsidized medical care.
• $8,156,594 in non-billed and subsidized programs and services.

Patient Satisfaction

Our patients’ overall satisfaction rating placed Concord Hospital in the 96th percentile when compared to 1,045 other inpatient hospitals in Press Ganey’s national database. ²

Continuous Affirmation of Service and Quality

Quality is a top priority at Concord Hospital and we recognize and value the important role it plays in ensuring cost-effective services and improving patient safety.

Nationally Recognized for Medical Success in Using CPOE Concord Hospital was awarded for its healthcare achievements during McKesson's Corporation's first-ever "Celebrating CPOE (Computerized Provider Order Entry) Success," national competition in Orlando, Fla. Concord Hospital is the first hospital in New Hampshire to use this advanced technology tool that improves patient safety by allowing healthcare providers to enter clinical orders directly into a computer. All hospitals eligible for a McKesson award were required to submit data demonstrating how CPOE is improving medical care for its patients. CPOE helped Concord Hospital healthcare providers better identify patients at high-risk of pulmonary embolism, believed to be the leading cause of preventable death in hospitalized patients in the United States, according to a recent survey by the University of Massachusetts Medical School.

Stewarding Technology and Cultivating Progress

Applying the newest medical science and technology is essential to local community care and regional healthcare excellence. Improving medical science for our patients is a constant metric of our operations.

In 2007, a computerized provider order entry system (CPOE), with decision support was implemented helping eliminate handwritten orders, the most common source of hospital errors.

Campus

The Concord Hospital/Capital Region Health Care campus is 114 acres of which 29 are in conservation easement. The buildings on campus include the Payson Center for Cancer Care, Yeaple Building (adjacent to Concord Hospital), Granite Ledges of Concord, HealthSouth Rehabilitation Hospital, Memorial Medical Office Building, Pillsbury Medical Office Building, Concord Hospital Family Health Center - Concord, Concord Orthopaedics Professional Association, CRVNA Hospice House and The Learning Center.

Off-Campus Facilities

• CH Medical Offices at Horseshoe Pond
• Center for Health Promotion
• Concord Family Medicine
• Diabetes Self-Management
• Family Physicians of Pembroke
• Family Tree Health Care-Concord
• Family Tree Health Care-Hopkinton
• Family Tree Health Care-Warner
• Family Health Center-Hillsboro-Deering
• Information Technology Services
• Pittsfield Medical Center
• Pleasant Street Family Medicine
• Materiels Management
• Medical Records Center
• Patient Financial Services and Accounting Offices
• Penacook Family Physicians
• Walk-In Urgent Care Center